Privacy Policy – Home Massage Abu Dhabi
Home Massage Abu Dhabi (“we,” “us,” “our,” “the Company”) respects your privacy and is committed to protecting the personal data you share with us when you contact us, book a service, or use our website (homemassageabudhabi.pro). This Privacy Policy explains what information we collect, why we collect it, how it’s used, and what rights you have over it, in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable Abu Dhabi regulations.
By using our website or booking our services, you agree to the practices described in this policy. If you do not agree, please do not provide personal information to us or use our services.
1. Information We Collect
We collect information in the following ways:
a) Information you provide directly
- Full name
- Phone number / WhatsApp contact
- Home, hotel, or apartment address (for service delivery)
- Preferred massage type, therapist gender preference, and health-related information you choose to disclose (e.g., pregnancy, injuries, allergies) to help us deliver a safe session
- Payment-related information (we do not store full card details; payment is processed through the payment method used at the time)
- Any information you include in messages, booking forms, or feedback/reviews
b) Information collected automatically
- Website usage data such as pages visited, browser type, device type, and approximate location (via IP address), collected through standard analytics tools if enabled on our site
- Cookies and similar tracking technologies (see Section 6 below)
c) Information from third parties
- If you contact us through WhatsApp, Facebook, Instagram, or another third-party platform, we may receive your name, profile information, and message content as made available by that platform.
2. Why We Collect This Information
We use your personal data for the following purposes:
- To provide our services — confirming bookings, dispatching the correct therapist to your location, and tailoring the session to your stated preferences and health considerations.
- To communicate with you — sending booking confirmations, arrival updates, appointment reminders, and responding to inquiries.
- To process payments — where applicable, verifying and processing payment for services rendered.
- To maintain safety and quality — recording health disclosures relevant to your session so therapists can work safely, and reviewing feedback to maintain service standards.
- To improve our services — analyzing booking patterns, popular service areas, and client feedback to improve our offering.
- To meet legal and regulatory obligations — including any recordkeeping required under UAE law or Abu Dhabi Department of Health (DOH) guidelines applicable to wellness service providers.
- For marketing (only with consent) — such as sending offers, seasonal promotions, or service updates via WhatsApp or email, where you have opted in. You may opt out of marketing communications at any time.
3. Health-Related Information
Because our services involve physical therapy, we may ask you to disclose health-related details (e.g., pregnancy, injuries, medical conditions, allergies) so your therapist can provide a safe and appropriate treatment. This information is:
- Collected only with your voluntary disclosure
- Used solely for the purpose of planning and delivering your session safely
- Shared only with the therapist assigned to your appointment, on a need-to-know basis
- Not used for any marketing or profiling purpose
- Retained only as long as necessary (see Section 7)
4. Who We Share Your Information With
We do not sell your personal data. We share information only in the following circumstances:
- With your assigned therapist, so they can locate you, understand your service preferences, and deliver a safe, personalized session.
- With payment processors, where applicable, solely to complete transactions.
- With service providers who support our operations (e.g., communication tools, scheduling systems), under confidentiality obligations consistent with this policy.
- When required by law, such as in response to a valid legal request from UAE authorities or regulatory bodies.
- In connection with a business transfer, such as a merger or acquisition, in which case your data may be transferred as part of that transaction, subject to equivalent privacy protections.
We do not share your health disclosures, address, or contact details with any third party for their own marketing purposes.
5. Data Storage & Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:
- Restricting access to client information to staff and therapists directly involved in fulfilling your booking
- Using secure communication channels for booking coordination
- Regularly reviewing our data-handling practices
No method of transmission or storage is 100% secure, and while we work to protect your information, we cannot guarantee absolute security.
6. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Understand how visitors use our site
- Remember basic preferences
- Support analytics that help us improve site content and performance
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functions but will not prevent you from contacting us or booking a service via WhatsApp or phone.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
- Booking and contact information: retained while you remain an active client and for a reasonable period afterward for service continuity and record-keeping
- Health-related disclosures: retained only as long as relevant to your ongoing or upcoming bookings, and deleted or anonymized once no longer needed
- Records required for legal or regulatory compliance: retained for the period required by applicable UAE law
You may request earlier deletion of your data at any time, subject to Section 9 below.
8. Your Rights
Under the UAE PDPL, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal or legitimate business retention requirements
- Withdraw consent for marketing communications at any time
- Object to certain processing of your data, where applicable
- Request a copy of your data in a portable format, where technically feasible
To exercise any of these rights, contact us using the details in Section 11.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected data from a minor without appropriate consent, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised Last updated at 17 july, 2026. We encourage you to review this page periodically.
11. Contact Us
For questions about these Terms, please contact us:
- WhatsApp: +971 52 737 8557
- Email: info@homemassageabudhabi.pro
- Service Area: Abu Dhabi, United Arab Emirates